Marketplace · third-party sellers · facts checked 2026-09-13
Is PlayHub safe?
Solid, 76/100. Escrow: yes. Warranty: 1 days. Seller checks: not published. 29% of Trustpilot reviews are one-star.
| Escrow | Yes — "PlayHub holds your payment until the dispute is resolved"; the buyer has 2 days to check the order before it completes |
|---|---|
| Warranty after delivery | 1 days — after confirmation, a guarantee period of 1 to 7 days (by product) in which a dispute can be opened; scored at the 1-day minimum the page guarantees |
| Seller verification | Not published — verification may be required for card purchases; no published description of seller identity checks was found |
| Company | Dealix Ltd (registration no. HE460113), Cyprus |
| Trustpilot | 3.5 of 5 across 228 reviews, 29% one-star |
| Support | Live chat, Email |
What buyers report
The Trustpilot profile is the smallest and weakest of the marketplaces here: 228 reviews at a 3.5 average on 13 September 2026, 63% five-star and 29.4% one-star, with the company replying to 82% of negative reviews after an average of eleven days. The positive reviews are about speed and price: "Best , fast , 10/10!! Would recommend you shop" (Trustpilot, 5★, Sep 2026, US) and "I always get really good accounts here in playhub … It is really good and really cheap also." (Trustpilot, 5★, Sep 2026, HU).
The negative reviews split between buyers and sellers. A buyer: "I have been trying to get my refund for several days now, but despite sending multiple emails, I still haven't received any response or meaningful assistance." (Trustpilot, 1★, Sep 2026, TR). Another: "He said the account had 5500 vb I join it was 0" (Trustpilot, 1★, Sep 2026, SA). A seller: "I've been trying to get answers regarding my queries for more than 10 days" (Trustpilot, 1★, Sep 2026, PK). Against a policy that itself allows two weeks for a refund decision, these are consistent with slow rather than absent support — but on a sample this small, one month of reviews moves the average.
Before you pay
- Recent one-star reviews describe refund requests with no reply for days and an account delivered without the advertised balance; sellers also report bans and unanswered queries for more than ten days (Trustpilot, Sept 2026).
- Refund consideration can take up to 2 weeks, and a dispute you do not answer within 7 days can be closed for lack of evidence (Guarantees and Refund Policy, Sept 2026).
- Conversations with sellers outside PlayHub — WhatsApp, Discord, Telegram — are not accepted as evidence in a dispute; keep everything in the order chat.
Questions
Is PlayHub legit?
PlayHub is operated by Dealix Ltd, a Cyprus company with a published registration number and Limassol address, and has carried a copyright line since 2020. It publishes a guarantee page, a refund policy and a fees article. Its Trustpilot profile is small and weak: 228 reviews at a 3.5 average, with 29.4% one-star.
More on PlayHub
Facts on this page were taken from playhub.com on 2026-09-13; the full source list is on the review page.