Marketplace · third-party sellers · facts checked 2026-09-13
Z2U refund policy
Z2U publishes a refund route and a 3-day warranty window: a cancelled order is saved to the credits balance by default (minus payment processing fees); the buyer can then request a refund to the original payment method, minus the processor's refund fee.
| Refunds | Yes — a cancelled order is saved to the credits balance by default (minus payment processing fees); the buyer can then request a refund to the original payment method, minus the processor's refund fee |
|---|---|
| Warranty after delivery | 3 days — after-sales service must be raised within 72 hours of the order; refunds exclude any change or penalty applied by the game publisher after a successful delivery |
| Dispute process | Yes — a trading dispute on the order; the buyer has 72 hours to answer Z2U's requests for evidence or the dispute is closed; a bank chargeback halts the platform's investigation |
| Escrow | Yes — the payment partner holds the sale sum in a unified wallet and transfers it to the seller's merchant wallet after the sale contract concludes; a rolling reserve can be withheld from sellers |
| Policy page | Refund policy |
How it works in practice
The terms describe a unified wallet operated by a payment partner: the sale sum sits there and moves to the seller's merchant wallet, less fees, only after the sale contract concludes, and Z2U can withhold a rolling reserve from sellers. The refund policy then draws the boundaries. All sales are final except non-delivery, which is refundable at any time before delivery, and a mismatch raised within 72 hours. Excluded are remorse, mistaken purchases, claims raised after 72 hours, disputes the buyer closes, and "any amendment or punishment by Game Developer / Game Publisher after the delivery successfully conducted".
A trading dispute gives the buyer 72 hours to answer Z2U's request for evidence, after which the dispute is closed as resolved. An accepted cancellation is credited to the buyer's credits balance by default, minus payment processing fees; from there the buyer can spend the credits or request a refund to the original payment method, minus the processor's refund fee. The same policy states that sale contracts are made between seller and buyer to the exclusion of Z2U and that Z2U provides no after-sales services but may assist — the payment hold and the dispute route are what a buyer actually gets.
Questions
Does Z2U give refunds?
Only for non-delivery or a mismatch raised within 72 hours; all other sales are final. An accepted cancellation goes to the credits balance by default, minus payment processing fees, and the buyer can then request a refund to the original payment method, minus the processor's refund fee. A bank chargeback stops Z2U's investigation.
More on Z2U
Facts on this page were taken from z2u.com on 2026-09-13; the full source list is on the review page.