Marketplace · third-party sellers · facts checked 2026-09-13
Skycoach refund policy
Skycoach publishes a refund route and a 8-day warranty window: refunds are credited to the same payment method, decided within 5–7 working days — but a 30% licence fee is withheld from any refund, and none is issued once an order is fully rendered.
| Refunds | Yes — refunds are credited to the same payment method, decided within 5–7 working days — but a 30% licence fee is withheld from any refund, and none is issued once an order is fully rendered |
|---|---|
| Warranty after delivery | 8 days — 8 business days standard warranty period; 2 business days for 'trusted' coaches, and some trusted coaches provide no warranty; account listings carry a 'Guarantee' label without a stated duration |
| Dispute process | Yes — the customer can ask the platform to resolve a dispute with the coach; the agreement says Skycoach reserves the right, but not the obligation, to investigate or assist |
| Escrow | Yes — the customer pays the platform, and the coach's obligations are treated as fulfilled only when the warranty period expires; disputes with a coach can be referred to the platform, which may assign another coach |
| Policy page | Inside the terms |
How it works in practice
The agreement defines a warranty period during which the customer can require reasonable corrections or ask for a discount, and can ask the platform to resolve a dispute with the coach — with the platform's stated remedy being to suggest another coach, without prejudice to the right to cancel. The period is eight business days as standard, two for trusted coaches, and some trusted coaches provide none; the order counts as completed when the period expires. Skycoach "reserves the right, but not the obligation" to investigate or assist in disputes.
Refunds are the part to read twice. A decision comes within five to seven working days and the money returns to the original payment method, but article 10.2 withholds a 30% licence fee from any refund "based on the distinction between the Price and the license fee", article 10.1 charges the payment provider's commission to the customer, and article 10.6 excludes refunds once an order is fully rendered. Incomplete orders are refunded in proportion to the unfulfilled percentage as evaluated by the platform. An order left without the data needed to perform it is cancelled after a month with no refund.
Questions
Does Skycoach give refunds?
Yes, to the same payment method, with a decision within 5–7 working days — but the customer agreement withholds a 30% platform licence fee from any refund, charges the payment provider's commission to the customer, and issues no refund once an order has been fully rendered. Incomplete orders are refunded in proportion to the unfulfilled part.
How long is the Skycoach warranty?
The standard warranty period is 8 business days, shortened to 2 business days for 'trusted' coaches, and some trusted coaches provide no warranty at all. During the period you can ask the coach for corrections or a discount, and ask the platform to step into a dispute.
More on Skycoach
Facts on this page were taken from skycoach.gg on 2026-09-13; the full source list is on the review page.