Marketplace · third-party sellers · facts checked 2026-09-13
IGV (iGVault) refund policy
IGV (iGVault) publishes a refund route and a 1-day warranty window: approved refunds are credited to the customer account or bank card, typically within 1–3 business days; paysafecard payments are refunded to a Skrill or WebMoney wallet.
| Refunds | Yes — approved refunds are credited to the customer account or bank card, typically within 1–3 business days; paysafecard payments are refunded to a Skrill or WebMoney wallet |
|---|---|
| Warranty after delivery | 1 days — a product that does not match its description must be returned within 24 hours of purchase (sole remedy); the terms also state a general 14-day refund eligibility, while completed deliveries that match the description are not refundable |
| Dispute process | Yes — a structured dispute resolution process for non-delivery and disputes is stated in the refund policy; contact 24/7 customer service with the order number |
| Escrow | Not published — payment is made to the platform, but no published page describes holding the seller's payout until the buyer confirms |
| Policy page | Refund policy |
How it works in practice
The published protection is narrower than the marketing around it. The refund policy lists non-receipt within the scheduled delivery time and duplicate payments as grounds for a refund, states that "customers are eligible for a refund within 14 days of purchasing", and then rules out refunds once products have been delivered as agreed and match the description. For a mismatch the terms are precise: "your sole remedy is to request a return within 24 hours of purchase." There is no page describing a hold on the seller's payout until the buyer confirms, so escrow is recorded here as not published rather than absent.
What the policy does describe is a KYC layer on both sides — seller verification, identity checks on buyers when the payment looks unusual — and a structured dispute process for non-delivery, handled through 24/7 customer service with the order number. Approved refunds are credited to the customer account or bank card, typically within one to three business days, with the exception that Paysafecard payments are refunded to a Skrill or WebMoney wallet.
Questions
Does IGV give refunds?
Yes, for non-delivery within the scheduled delivery time and for duplicate payments, and the terms state a 14-day refund eligibility. A product that does not match its description must be returned within 24 hours of purchase. Approved refunds go to the customer account or bank card, typically within 1–3 business days.
Does IGV hold the payment in escrow?
The buyer pays the platform, and the About page asks users to keep payment, delivery and communication inside iGVault, but no published page describes holding the seller's payout until the buyer confirms delivery. We record escrow as not published.
More on IGV (iGVault)
Facts on this page were taken from igv.com on 2026-09-13; the full source list is on the review page.