Marketplace · third-party sellers · facts checked 2026-09-13
Is IGV (iGVault) safe?
Solid, 74/100. Escrow: not published. Warranty: 1 days. Seller checks: yes. 12% of Trustpilot reviews are one-star.
| Escrow | Not published — payment is made to the platform, but no published page describes holding the seller's payout until the buyer confirms |
|---|---|
| Warranty after delivery | 1 days — a product that does not match its description must be returned within 24 hours of purchase (sole remedy); the terms also state a general 14-day refund eligibility, while completed deliveries that match the description are not refundable |
| Seller verification | Yes — KYC document checks for sellers and, when requested, for buyers; an account order is cancelled and refunded if buyer verification is not completed within 2 days |
| Company | iGVault Limited (card payments via the UK entity; Skrill payments via iGVault HK Ltd, Hong Kong), United Kingdom |
| Trustpilot | 4.6 of 5 across 57,235 reviews, 12% one-star |
| Support | Live chat, Email, Telegram · 24/7 (live support, per the contact page) |
What buyers report
The Trustpilot profile held 57,235 reviews at a 4.6 average on 13 September 2026: 80% five-star and 11.7% one-star, with the company replying to 98% of negative reviews, usually within hours. The recent positive reviews are almost all about support rather than the product: "very helpful customer service" (Trustpilot, 5★, Sep 2026, US), "Very helpful with disputes and people helping are very nice and respectful" (Trustpilot, 5★, Sep 2026, CA) and "Very fast & professional sellers, recommend." (Trustpilot, 5★, Sep 2026, FR).
The negative side in the same window is about what happens when an account turns out to be bad: "I purchased an account on iGV that turned out to be completely fraudulent. For weeks, their customer support has been running me in circles, bouncing me between different agents" (Trustpilot, 1★, Sep 2026, FR). That is the shape of the risk the policy implies: fast support on routine questions, and a 24-hour mismatch window that a slow-moving problem can outlast.
Before you pay
- The general '14 days' refund eligibility in the terms sits next to a 24-hour return window for mismatched products and a rule that completed deliveries are not refundable — for an account, treat 24 hours as the real window (Terms and Conditions, Sept 2026).
- Buyers can be asked for identity or payment-account documents; not answering within 7 days (2 days for accounts) cancels the order with a refund (Refund Policy, Sept 2026).
- Paysafecard payments are refunded to a Skrill or WebMoney wallet, not to the card (Refund Policy, Sept 2026).
Questions
Is IGV legit?
IGV is operated by iGVault Limited, registered in London, and says its brands have operated since 2006. Card payments are handled by the UK entity and Skrill payments by a Hong Kong entity, both named in the terms. Its Trustpilot profile holds 57,235 reviews at a 4.6 average, with 11.7% one-star.
More on IGV (iGVault)
Facts on this page were taken from igv.com on 2026-09-13; the full source list is on the review page.